Order Process

Each piece is made to order.

Once your order is placed, it enters production. Manufacturing takes approximately 1–2 weeks.

After completion, the piece is delivered to us for final inspection, authentication, and packaging.

Once approved, your order is shipped to you.

Estimated total delivery time is approximately 3–4 weeks from order date.

Delivery times may vary depending on location, shipping conditions, and public holidays.

Tracking is provided once your order has been dispatched.

Returns & Warranty

All pieces are made to order.

Returns are not accepted for change of mind.

If your item is not the correct size, resizing may be possible depending on the design. All associated costs, including shipping and labour, are the responsibility of the customer.

Exchanges are considered on a case-by-case basis and may incur additional costs.

We are unable to absorb manufacturing costs once production has been completed.

Each piece is inspected before dispatch. If a manufacturing fault occurs, it will be reviewed and resolved on a case-by-case basis.

Damage caused by wear, misuse, impact, or third-party modification is not covered.

For any enquiries:
ermine.support@gmail.com